FAQs

Issue not resolved for 30 days
In case no resolution to your complaint is provided within 30 days or if the resolution is unsatisfactory, you may escalate your concern on the RBI CMS port...
Fri, 20 Dec, 2024 at 6:47 PM
Account/ Card closure
Account and card can only be closed upon the account holder's request, which must be initiated through the Help section of the Junio app. Upon closure, ...
Wed, 8 Jan, 2025 at 7:36 PM
Card Order Offer
To activate the offer, please follow these detailed steps:  1. Click on the "Order Card" option next to the virtual card.   2. Select t...
Fri, 17 Jan, 2025 at 2:12 PM
Account Inactive
According to the RBI guidelines, any card that has not been used for more than 365 days will be automatically marked inactive. If your account is inacti...
Fri, 17 Jan, 2025 at 2:42 PM
Junio TAP
Junio TAP is an NFC-enabled payment sticker designed for modern lifestyles, offering a convenient, fast, and secure way to make contactless payments. It act...
Tue, 11 Mar, 2025 at 12:08 AM
More about Junio TAP
What are the benefits of Junio TAP? Your Junio TAP is an NFC-enabled payment sticker that offers the following benefits: Tap & Pay without unlocking...
Thu, 13 Mar, 2025 at 6:28 PM