FAQs

UPI QR
The UPI QR feature is expected to take some more time because of some recent RBI guidelines. We will keep you posted.
Thu, 29 Jun, 2023 at 3:32 PM
How to use the Junio card?
You can use card on any app/site where Rupay preapid card as a mode of payment is accepted. Please enter the card details, Expiry, CVV at any online websit...
Wed, 28 Dec, 2022 at 7:41 PM
How to Add Money
Hi! Follow the simple steps to Add Money: 1. Click on Add Money button on the Home Screen. 2. Select the account in which you wish to add the money. Pa...
Mon, 3 Jul, 2023 at 1:15 PM
How to set Junio card PIN?
Just tap on the Set card PIN option next to the virtual card in the app and follow the below process. 1. Enter the card PIN which you wish to set 2. Re-en...
Wed, 28 Dec, 2022 at 7:06 PM
My transaction failed amount deducted?
If your transaction has failed /cancelled but the money got deducted from your card, then refund will be processed within 7 working days to your card.
Wed, 28 Dec, 2022 at 7:48 PM
I am not receiving the OTP?
Transaction OTP:   OTP will be delivered on child number. Please check child's number. Also please make sure ECOM is enabled in card categories sectio...
Wed, 28 Dec, 2022 at 7:08 PM
I want to deactivate my Junio account?
We are very sorry to hear this! We would love to hear more and help you out. Please click on- I need more help button so that we can assist you.
Wed, 28 Dec, 2022 at 7:08 PM
What is my card's monthly limit?
Hi, the combined limit of all the children is Rs.9999 per month. Once you have successfully completed Full KYC the combined limit will be increased to 3 Lak...
Thu, 31 Aug, 2023 at 6:29 PM
My QR money is pending?
Please note, You need to enter the transaction id while receiving the money from the QR. You can take this information from the sender.  *First Rs ...
Fri, 3 Feb, 2023 at 10:26 PM
When i will receive my refund?
Refund once initiated by the Merchant takes 7 working days to get credited to the Junio Account.    If the amount still does not get credited in 7 working...
Wed, 28 Dec, 2022 at 7:49 PM